SHIPPING & RETURNS
Shipping Policy
We hand over the goods to the courier company as soon as we can. Details of the courier company and tracking will be provided. Kindly follow up with the courier company for any late or lost deliveries.
Return & Exchange Policy
At 'The Dots', customer satisfaction is our top priority.
We understand that sometimes items may not meet your expectations, and we're here to make the return process as smooth as possible.
Please review our return policy below:
1. Eligibility for Returns:
Items must be returned within 15 days of purchase.
Items must be unworn, unwashed, and in their original condition with tags attached.
2. Non-Returnable Items:
Items marked as final sale.
Items purchased during clearance or special promotions.
3. How to Initiate a Return:
Contact our customer service team at 'neethu@thedots.au to initiate the return process.
Provide your order reference and reason for return. Please note that we do not accept 'change of mind' as a reason for returning.
4. Return Options:
Refund: We offer refunds to the original payment method for eligible returns.
Store Credit: Alternatively, you may opt for store credit, which can be used for future purchases.
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
6. Processing Time:
Please allow 4-5 business days for us to process your return once it is received.
7. Exchanges:
We do not offer direct exchanges. If you need a different size or color, simply return the unwanted item and place a new order.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. Also will need to provide evidence.
9. Exceptions:
We reserve the right to refuse returns that do not meet the above criteria or if the return is initiated beyond the specified time frame.
10. Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at neethu@thedots.au.
Please note that this return policy applies to purchases made through our online store.
We appreciate your understanding and thank you for choosing The Dots.